Frequently Asked Questions

How do I order online?

Order online by adding items to your shopping cart and following the online instructions. Upon receipt of your order a Test Equipment Connection salesperson will contact you to verify your contact information and shipping preference.

If the particular item you are interested in does not have a price listed, you can fill out the quote form, and one of our representatives will contact you to discuss details and assist you in ordering the product from us.

Due to instances of online fraud, please note we generally do not accept credit cards for orders outside the USA.
When you order by credit card your card is only charged after we ship your product. Most new or refurbished equipment ships within 7-10 business days from when the order is placed. You will be contacted via telephone or email if your order requires more time to process.

How do I order on open account?

Test Equipment Connection is happy to accept your corporate purchase orders. To place your purchase order call 800-615-8378 or 407-804-1299. You may also download our order form. Scan and email it to or fax your purchase order to 800-819-8378 or 407-804-1277.

How do I open an account?

If you are a new customer all you need to do is place an order. Our credit department can process your request for within 48 hours if you're located in the USA or Canada. In many cases we will require a credit card for all new customer orders less than $1,000.

To create an account on our website, please visit the registration page. If you would rather place an order in person, you can contact our sales department at:


or 407-804-1299 


You may also fax a copy of our order form to us at:


or 407-804-1277 

What credit cards are accepted?

Individuals or companies may pay with Mastercard, Visa, or American Express. Government purchase cards are welcome.

What other types of payment are accepted?

Individuals or companies may pay via wire transfer or PayPal depending on the situation. Your Test Equipment Connection salesperson will provide the specific remit to instructions when processing your order.

What if I need help deciding on a model?

We can assist you in selecting the right product for your application. We have salespeople assigned to specific accounts and territories depending on your company's name and location. We have technical expertise to recommend the correct solution depending on your budget and application. Tell us what you need and we can help!

What if I need more product information?

We're happy to email the complete product specification sheet for any product listed on our web site. We also have a large library of specifications available on our website. Our salespeople can also assist you in selecting the most cost-effective product for your application.

What is the availability of new or refurbished test equipment?

Test Equipment Connection is an authorized distributor for over 35 new test equipment manufacturers. We have thousands of products in stock or available for shipment within 7-10 business days. Refurbished test equipment may require calibration or minor repairs to insure you receive a quality instrument. We also have many special order products that are not listed on this website. We will always provide you with specific lead times for any product you are interested in or that we propose to sell to you.

How do I sell or trade-in my equipment?

If you wish to trade-in or sell your test equipment, please fill out the form on our trade-in page. This will let us know what equipment you have available so that we can provide you with the best value on your trade-in. If you have more than one piece of equipment, or would rather fax or email your request to us, please print out our trade-in form and fax it to us at 800-819-8378 or 407-804-1277, or email it to

What kind of warranty will I receive?

Test Equipment Connection's test equipment warranty details can be found on our Warranty page. The warranty you receive depends on the type of equipment you purchase. New equipment purchases are exclusively covered by the manufacturer's warranty.

What should I consider when buying test equipment?

Test Equipment Connection sells high quality test equipment at excellent prices. There are many things you should consider when purchasing test equipment. In an effort to assist our customers as best as possible, we have compiled a list of the most important points to consider when purchasing test equipment.

How is my order shipped?

All prices are FOB Lake Mary Florida USA or FOB Hong Kong, China. Test Equipment Connection uses a variety of shipping methods, including overnight service. All fragile and high value products are packed using foam-in-place equipment, eliminating the possibility of shipping damage.

Is there a minimum order amount?

In order to ensure our shipping prices and processing fees remain reasonable, we ask that you have at least $500 worth of merchandise in your online shopping cart before checking out. If you need to order equipment which totals less than our online minimum, please contact us directly and one of our sales representatives will be happy to assist you.

What if I need to return equipment?

To ensure prompt handling, all returns must be authorized except for rental returns. In order to return an item, you must obtain an RMA number. If you wish to return an item, please fill out our RMA form and one of our representatives will contact you on how to proceed with your return.

How will I be billed for rental equipment?

Your monthly rental amount will be billed in advance each month. There is a one-month minimum rental period for all equipment. For more details see our Test Equipment Rental Information Page.