Order online by adding items to your shopping cart and following the online
instructions. Upon receipt of your order a Test Equipment Connection
salesperson will contact you to verify your contact information and
If the particular item you are interested in does not have a price listed,
you can fill out the quote form, and one of our representatives will
contact you to discuss details and assist you in ordering the product
Due to instances of online fraud, please note we generally
do not accept credit cards for orders outside the USA.
When you order by credit card your card is only charged after we ship
your product. Most new or refurbished equipment ships within 7-10 business
days from when the order is placed. You will be contacted via telephone or
email if your order requires more time to process.
How do I order on open account?
Test Equipment Connection is happy to accept your corporate purchase orders.
To place your purchase order call 800-615-8378 or 407-804-1299. You may
also download our order form. Scan and email it to email@example.com or
fax your purchase order to 800-819-8378 or 407-804-1277.
How do I open an account?
If you are a new customer all you need to do is place an order. Our credit
department can process your request for within 48 hours if you're located in
the USA or Canada. In many cases we will require a credit card for all new
customer orders less than $1,000.
To create an account on our website, please visit the registration
page. If you would rather place an order in person, you can contact our
sales department at:
You may also fax a copy of our order form to us at:
What credit cards are accepted?
Individuals or companies may pay with Mastercard, Visa, or American Express.
Government purchase cards are welcome.
What other types of payment are accepted?
Individuals or companies may pay via wire transfer or PayPal depending on
the situation. Your Test Equipment Connection salesperson will provide the
specific remit to instructions when processing your order.
What if I need help deciding on a model?
We can assist you in selecting the right product for your application. We
have salespeople assigned to specific accounts and territories depending
on your company's name and location. We have technical expertise to recommend
the correct solution depending on your budget and application. Tell us what
you need and we can help!
What if I need more product information?
We're happy to email the complete product specification sheet for any product
listed on our web site. We also have a large library of specifications
on our website. Our salespeople can also assist you in selecting
the most cost-effective product for your application.
What is the availability of new or refurbished test equipment?
Test Equipment Connection is an authorized distributor for over 35 new test
equipment manufacturers. We have thousands of products in stock or
available for shipment within 7-10 business days. Refurbished test
equipment may require calibration or minor repairs to insure you receive
a quality instrument. We also have many special order products that
are not listed on this website. We will always provide you with specific
lead times for any product you are interested in or that we propose
to sell to you.
How do I sell or trade-in
If you wish to trade-in or sell your test
equipment, please fill out the form on our trade-in
page. This will
let us know what equipment you have available so that we can provide
you with the best value on your trade-in. If you have more than one
piece of equipment, or would rather fax or email your request to us,
please print out our trade-in form and fax it to us at 800-819-8378
or 407-804-1277, or email it to firstname.lastname@example.org.
What kind of warranty will I receive?
Test Equipment Connection's test equipment warranty details can be found
on our Warranty
page. The warranty you receive depends on
the type of equipment you purchase. New equipment purchases are exclusively
covered by the manufacturer's warranty.
What should I consider when buying test equipment?
All prices are FOB Lake Mary Florida USA or FOB Hong Kong, China. Test
Equipment Connection uses a variety of shipping methods, including
overnight service. All fragile and high value products are packed using foam-in-place
equipment, eliminating the possibility of shipping damage.
Is there a minimum
In order to ensure our
shipping prices and processing fees remain reasonable, we ask that you have
at least $500 worth of merchandise in your online shopping cart before checking
out. If you need to order equipment which totals less than our online minimum,
please contact us directly and one of our sales representatives will be
happy to assist you.
What if I need to return equipment?
To ensure prompt handling, all returns must be authorized except for rental
returns. In order to return an item, you must obtain an RMA number.
If you wish to return an item, please fill out our RMA
form and one
of our representatives will contact you on how to proceed with your
How will I be billed for rental equipment?
Your monthly rental amount will be billed in advance each month. There is
a one-month minimum rental period for all equipment. For more details
see our Test
Equipment Rental Information Page.