NEW Test Equipment
When you buy NEW test equipment from Test Equipment Connection, you are supported by the manufacturer warranty. If your test equipment needs to be repaired, please send it back to the manufacturer and they will return it to you after performing the necessary maintenance or repairs. The length of warranty varies depending upon the applicable manufacturer. Should you have any questions please contact your Test Equipment Connection sales representative for details. New equipment is subject to a 25% re-stocking fee.
REFURBISHED Test Equipment
If your REFURBISHED test equipment malfunctions during its warranty period, Test Equipment Connection will perform the necessary maintenance or repairs. The customer is responsible for shipping the unit back to Test Equipment Connection. The length of each warranty varies depending on the type of product you purchase; however, the typical warranty period is 90 days.
Extended warranties are available for up to 12 months. Contact your Test Equipment Connection sales representative for details. Refurbished equipment comes with a 5-day right of return. After 5 days, refurbished equipment is subject to a 25% re-stocking fee.
On occasion test equipment may be damaged in transit. If you notice any problems incurred in shipping, please take pictures of the box and notify your freight forwarder. If you encounter a problem with test equipment that is clearly not the result of freight damage:
Please notify your Test Equipment Connection salesperson or fill out the Customer Service form. Be sure to provide a complete technical description of the problem.
You may be asked to take some time on the phone with our technical support staff. In many cases a problem may be caused by operator error and the problem can be addressed over the phone. If not, Test Equipment Connection will provide you with an RMA number authorizing you to return the equipment to us.
Once you have received an RMA, customer is responsible for shipping the unit
to Test Equipment Connection. You should insure the unit for its full value.
In the rare instance when we are neither able to repair or replace a warranty
item, Test Equipment Connection will issue a refund of the purchase price.
Warranty Policy -Limited Warranty and Disclaimers
Test Equipment Connection warrants that the equipment which it supplies is free from significant defects in materials and workmanship under normal use for the time periods ("Warranty Periods") described on the front side of this Certificate of Warranty as evidenced by a copy of the equipment's shipping invoice from Test Equipment Connection or an authorized Test Equipment Connection affiliate. In the event that you believe that you have discovered any such defect during the applicable Warranty Period, you may return the equipment believed to be defective, freight prepaid, to Test Equipment Connection during the Warranty Period, and if Test Equipment Connection determines that the returned equipment contains a significant defect in materials or workmanship, Test Equipment Connection shall, at its option, repair or replace the defective equipment and return it to you, freight prepaid or refund the purchase price of the equipment. Call Test Equipment Connection at (800) 615-8378 or (407) 804-1299 for a return authorization number (RMA) before returning any equipment. If Test Equipment Connection elects to replace the equipment it may replace it with functionally equivalent equipment. IF Test Equipment Connection determines that the hardware is not defective or was not under warranty, it will be returned to customer, freight collect. Test Equipment Connection shall have no responsibility or obligation with respect to any deficiency resulting from accidents, misuse or modifications. TEST EQUIPMENT CONNECTION CORPORATION'S LIMITED WARRANTY ON EQUIPMENT IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, AND TEST EQUIPMENT CONNECTION CORPORATION MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND TEST EQUIPMENT CONNECTION CORPORATION EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
ALL ITEMS DESCRIBED BELOW ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, AND TEST EQUIPMENT CONNECTION CORPORATION EXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TEST EQUIPMENT CONNECTION CORPORATION DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THESE ITEMS OR ANY ACCOMPANYING WRITTEN MATERIALS IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OR THE SOFTWARE AND WRITTEN MATERIAL IS ASSUMED BY YOU. The items provided "AS IS" are: storage CRT's klystrons; backward wave oscillators; 50 to 1000 ohm resistive input/output circuitry of any equipment; software and software media; traveling wave tubes; magnetic tape heads; internal batteries; and cesium/rubidium beam tubes.
Complete Statement of Warranty
The limited warranty provided in the first paragraph is the only warranty of any kind that is made by Test Equipment Connection Corporation, its representatives, agents or employees shall create a warranty or in any way increase the scope of this warranty and you may not rely on any such information or advice. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.
Limitations on Liability: No Consequential Damages In no event will Test Equipment Connection Corporation be liable for costs of procurement of substitute products or services or lost profits, or any special, indirect, consequential or incidental damages, however caused and on any theory of liability, arising in any way out of the sale and/or license of products from Test Equipment Connection Corporation to you. This limitation shall apply even if Test Equipment Connection Corporation has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy. In no event will Test Equipment Connection Corporation's liability relating to the sale or license of products or services to you, regardless of the form of the action, exceed the amount paid by you for such products or services.
Choice of Law, Venue and Forum Selection Clause
This Agreement shall be interpreted and enforced in accordance with the laws of the State of Florida, USA without regard to conflicts of law principles. Each party consents to the exclusive and sole jurisdiction of the courts located in Seminole County, Florida, and hereby agrees to submit to the jurisdiction of the courts located in Seminole County, Florida, and agrees to waive any argument of lack of personal jurisdiction, venue or forum non-convenes with respect to any claim or controversy arising out of or relating to this Agreement. The parties agree that any legal action for money damages or equitable relief of any kind initiated in connection with this Agreement shall be heard in a court of competent jurisdiction located in Seminole County, Florida.